Please note: All questions and information here are applied for themes sold on this website (withemes.com). If you have questions about my themes on ThemeForest, please comment directly on that item pages.

Technical

  • Can I use your themes with wordpress.com?
    Yes, but please mind wordpress.com only allows you to upload your custom themes with Business plan ($25/month)
  • How to install WordPress?
    Please follow steps in this article for the details.
  • How to install your themes?
    Installing our themes is same as installing a default themes (say Twenty Nineteen). You can read this article for details.
  • How to set up same as demo?
    One-click installation in Dashboard > Appearance > Import Demo Data. Just a click and wait, your site turns into same as demo.
  • Where can I find demo.xml file?
    All our themes come with one-click import demo data. But you can find demo *xml file in theme/inc/sample-content folder when you unzip the theme.
  • How to translate your theme?
    Please use a plugin to translate, such as LocoTranslate plugin.
  • How to find theme options to change logo, font face etc?
    Please head to Dashboard > Appearance > Customize.
  • Do your themes work with WordPress 5.x?
    Yes, all of our themes are compatible with WordPress 5.0, 5.1, 5.2 etc and Gutenberg ready.
  • Where to download my themes after purchasing?
    Please go to My Purchase Page to see all of your purchases and download them.
  • Where can I find theme documentation?
    Here is the directory of all theme documentations.

License

  • How many sites am I allowed to use with a purchase?
    Unlimited sites
  • How many WordPress installation am I allowed to use with a purchase?
    You can use our theme on many installations as you want
  • Can I have a refund?
    Sorry no. Because the characteristics of digital goods, your purchase is not eligible for a refund. Think twice before you make a purchase.
  • Can I resell your themes directly or package them to sell?
    NO.

Support

  • Where to get support?
    Please open a ticket here. We’ll answer within 24 hours (often less than). But when we’re in high volume of tickets, it may take up to 48 hours. Also, be courteous to our supporters (thank you).
  • How long will I get support for a purchase?
    6 months since your purchase date. If you want more, you can choose to renew your support.
  • What support includes?
    Technical points on installation if it’s too difficult. Few CSS helps for customizing small things on your site. Fix bugs.
  • What support not include?
    We don’t provide full installation service from scratch. We don’t provide full customization service. We don’t fix bugs not caused by the theme or bugs when your edit our theme core files.

Payment

  • Which methods can I use to make a payment?
    Paypal is the only payment gateway at the moment. It allows you to use visa, master, amex etc.

I have more questions

  • Feel free to drop us a line here.